Privacy Policy

LuxMarah ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxmarah.com or use our telehealth and wellness services.

1. Information We Collect

Personal Information

When you create an account, book a consultation, or use our services, we may collect the following:

• Full name, email address, phone number, and mailing address
• Date of birth and gender
• Payment information (processed securely through third-party payment processors)
• Health and medical information you provide during consultations, intake forms, or questionnaires
• Government-issued identification when required by law

Automatically Collected Information

When you access our website, we may automatically collect:

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our telehealth and wellness services
• Process your appointments, orders, and payment transactions
• Communicate with you about your account, services, and promotions
• Facilitate medical consultations between you and our licensed providers
• Comply with legal obligations, including healthcare regulations
• Detect, prevent, and address technical issues or fraudulent activity
• Personalize your experience and provide relevant content and recommendations

3. Protected Health Information (PHI)

As a provider of telehealth services, we may collect and process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Your PHI is handled in accordance with applicable federal and state laws, and we maintain administrative, technical, and physical safeguards to protect it.

We will not sell, rent, or share your PHI for marketing purposes. PHI is only disclosed as permitted or required by law, including for treatment, payment, healthcare operations, or with your explicit authorization.

4. Sharing of Information

We may share your information with the following parties:

• Licensed Healthcare Providers: To facilitate your consultations and treatment plans
• Service Providers: Third-party companies that assist us with payment processing, shipping, email communications, analytics, and hosting
• Pharmacies: To fulfill prescribed medications or compounded formulations
• Legal and Regulatory: When required by law, subpoena, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for advertising or marketing purposes.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze website traffic, and understand user behavior. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

We may use third-party analytics tools such as Google Analytics to understand how visitors interact with our website. These tools may collect information sent by your browser, including pages visited and other usage data.

6. Data Security

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security assessments to protect your personal and health information. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal healthcare record retention requirements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us at hello@luxmarah.com.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.